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Frequently Asked Questions
Can you install Fantom into carpet?
In short pile carpet – absolutely. It is suited to short pile carpet as you can push the sleeve down into the sub-floor to get good bearing without going to deep into the carpet pile.
Long/deep pile carpet is harder and not advised due to the gap created between the door and the sleeve. (Because the door needs to flow over the carpet and the floor sleeve has to push deep into the pile. More than likely this will create a gap of more than 15mm max recommended.) We have a carpet punch available here.
IMPORTANT INSTALLATION TIP – When installing into carpet, you need to punch or cut away the area of carpet you are about to drill to remove the carpet pile. If you don’t, the carpet will wrap around your drill bit and will cause a run in your flooring. If you don’t have a carpet punch, you can use a Stanley knife or small chisel.
How is the door released once it is engaged?
The Striker plate is designed with an entry/exit ramp on one side and also a stopping lip on the other side. In the middle there is a hold open area for when the door is resting in the hold open position. To release the pin and close the door simply pull on the door as you normally would and the pin will travel out of the dimple and slide off the plate until the door is free. The pin will then just fall back down into the sleeve. Simple and easy.
How big is the hole you need to drill in the floor?
A standard 14mm hole in the floor 50mm deep.
How strong is the magnet? Will it keep my door open?
It is an N33 Neodymium rare earth magnet. It pulls the pin out of the ground in 2/25ths of a sec. Once it is in the hold open position, it will hold your door there against the strongest of drafts. It does this by working in conjunction with our patented ‘dimple and lip combination’.
What colour choices are there?
Fantom Doorstop Premium comes in a wide range of colours – black, white, brass, chrome plated, Satin.
What is the recommended gap between the floor and the bottom of the door?
It is recommended that the gap does not exceed 15mm.
If the gap is 15mm or more, you can purchase a 5mm Fantom Packer, that can be installed between the door and the striker plate.
This packer is specially designed to bring the striker plate down to an acceptable gap and still allow the magnet to sit down on top of the striker plate ensuring normal function.
How many packers can i use?
We recommend using only 1 packer. This means a 20mm gap under your door will reduce down to less than 15mm. If your gap is bigger the Fantom will not be suitable.
Can i get a longer a pin?
No, the pin should only ever lift out of the sleeve by 15mm maximum.With large gaps between the door and the floor, the door components are required to be packed down closer to the floor. We provide a 5mm packer that can be ordered from your local stockist.
I have larger doors and they are quite heavy, will Fantom work?
No trouble, larger doors will not affect the function of Fantom at all. Just install as normal. The pin will still fire at the same speed and stop the door and the hold open strength will not change.
Will Fantom work even if the exsisting door has a door closer?
As a doorstop - yes it will absolutely work 100%. The only thing we cannot say for sure is whether or not it will definitely work as a hold open device. The reason is because it does depend entirely on the type and strength of closer and also the setting of the closer itself.
We have has many customers use it in this application and still have success as a hold open device.
How do i remove the pin from the sleeve?
This is easy! Simply swing door slowly towards the sleeve. As you get close to the sleeve you will see the pin start to rise out of the sleeve. Keeping the door there slide your finger under and put some sideways pressure on the pin. Move the door away and pull pin out! Simple.
What maintenance is required?
Very little however, this depends where it is installed. For normal installations there will be no need for any maintenance. If it is installed in areas where exposed to high levels of dust, (like outdoor areas or decks) or some liquid compounds, (like found in pubs/bars and factories) then it may be necessary to remove pin from sleeve and give it a wipe over and dry off and place it back in sleeve.
I have a cat and want to keep my door held ajar, can i use Fantom?
Yes, if you use the ‘pivot’ striker which has no turn down lip, you can hold the door open in any location and then the door can continue to push past location when desired.
I have aluminium door frames, will Fantom work?
Yes it will but if the extrusion is hollow then you will need to use our magnet housing which we designed especially for this situation. Otherwise the door will need to be modified to incorporate a solid area which will house the magnet. This could be a section of timber that is cut and glued into place but it will depend on the type of extrusion you have on your door and will be best to deal with the builder or supplier and seek advice.
I have pivot doors and want to use Fantom in the middle instead of drop bolts, can this be done?
Yes! We have a new specially designed striker plate without the stopping lip especially for pivot doors. This allows the door to be held in position but also allows the door to slide off in both directions. If desired, you can have multiple Fantom’s to create different hold open positions. You can order the pivot striker from one of our stockists.
I have double doors, can i use Fantom in the door head above the door?
Absolutely! Double doors have an operable door that is walked through and a stationary door that is traditionally held in position by face mounted drop bolts but can also be opened when desired. You can now use the fully concealed Fantom above and below the door instead of the face mounted drop bolts. This means you will have the feature clear sleeves on the floor instead of the metal cover plate for the drop bolts, and when the door is held in its position, Fantom is fully concealed.
Best of all, when you open both doors, it’s just a gentle push to release, and then a gentle push back to re-engage. Great for tall doors to avoid reaching up to the top drop bolt! When it comes to opening either door, you can use Fantom as normal to stop the door and hold it open.
Is Fantom covered under warranty?
Our Fantom doorstop has a 2 year warranty. There is a lifetime full replacement warranty on the N33 magnetic.
If installed correctly, Fantom will continue to function correctly for life.
Can you use the Fantom Doorstop if you have under floor heating installed?
If you plan for it then yes you can. If this is a normal door opening against the wall then we believe the floor heating company can just keep it all a distance off the wall, which will allow for an area for installation of Fantom.
If not then you can always ask them to leave you an area clear and make sure that you take photos of the wiring before it gets covered. Even with all that said, it is still a risk and one you should take on with extreme care.
If you can not be sure where the wiring is or how deep it is then you should not drill into it under any circumstances.
What are the limitations in terms of the door size/weight and the opening speed the Fantom Doorstop can take?
There is no size or weight limit for Fantom to operate correctly. The only thing we need to be sure on is the gap under the door. No more than 15mm and preferably less than 10mm.
Can Fantom be installed and used outdoors?
Unfortunately, at this stage, Fantom is not suitable for outdoor applications.
Will strong winds effect the way Fantom performs?
If the concern is that the door will be blown open at speed and damage the wall behind the door stop, then strong “through drafts” will not see Fantom pass over the sleeve without being stopped. We have done speed testing of a door traveling up to 32KM's/hr before the door passed over the pin.
If the door is in ‘hold open’ position, then our testing shows that the door will remain held open in the event of a through draft. Of course, this will have its limits and will depend on the speed of the wind and also to some extent the quality of the installation but under general normal conditions it will continue to function normally.
Can the sleeve colours be ordered seperately?
Unfortunately, we do not currently sell the sleeves separately.
Can Fantom work on sliding and barn doors aswell?
Yes, we have a barn door kit that is specially designed for sliding doors. This can be installed at either the leading edge of the sliding door or at the other end also and if the door is larger than the opening it will give you the possible option to have the doorstop permanently concealed.
When there is waterproof membrane under the tile bedding, which product is recommended for wet areas like bathrooms? How is the integrity of the waterproof membrane maintained with the installation of the pin/sleeve into the floor?
Installing Fantom in a bathroom will potentially penetrate the waterproofing membrane. In this situation we recommend using an appropriate silicone sealant/adhesive when installing the sleeve into the tiles. This will then create a sealed system as the floor sleeve itself is one piece and totally sealed.
Can Fantom be installed at the top of the door?
We have had a lot of people do this for doors that do not utilise stops around the door frame and wish to use Fantom for this purpose. Quite often it is for when there are hidden doors or high end design where architects wish for a seamless look to their door frames.
Just be aware that the height of the dome on the sleeve is 2.8mm and the thickness of the plate is 1mm so that totals 3.8mm and there is a good chance that this will be too much for the gap between the top of the door and the door frame. To get around this we use a 25mm spade bit in the top of the door to countersink the sleeve a little bit.
Can the Fantom Doorstop be installed on th 2nd story of a home where there is no conrete slab to drill into?
Yes it can be installed on a second story no troubles.The only things to consider will depend on what substrates you are drilling into.
If it is a timber frame structure on the upper floor with timber flooring then you can just drill a hole as normal and ensure that the sleeve is well siliconed in place. Ideally you would be able to locate over a joist but will be fine just drilled into the flooring.
Remember that if it is in a wet area and there is a chance of water being spilled on the floor then you must be sure to silicone properly.
What is the double sided tape for?
The double sided tape is something that we include for doors that are being hung during a build or renovation. Doors are hung at a time during a project before the site is cleaned and the floorings are laid. This timeframe can sometimes be months and if Fantom has been installed in the door, then the magnet might attract metal debris like staples, screws and anything metallic that can stay stuck to the bottom of the door.
By covering the striker plate under the door with the double sided tape before hanging it, this means that any of those metal items attracted to the magnet will rest against the tape and more than likely stick to it and in doing so keeping the striker plate protected. Once the job is nearing completion and has been cleaned and the flooring is complete then the Fantom sleeve and pin can also be installed. Following this, the double sided tape can be removed off of the striker plate without removing the door and will also bring with it any metal debris that has become stuck to it during the build.
Is the door held open with this doorstop?
No. The strike zone does not have a hold-open dimple and is flat. The strike zone has a 2 degree angle to encourage the door to close itself.
Do i need to remove the door to install the Fantom Fire?
No. The Fire Fantom can be installed after the door is hung.
What is the Maximum door/floor gap i can have?
30mm. The Fire Fantom is adjustable up to a 30mm gap.
What colour floor sleeve options are there?
Clear, Chrome plated and Satin.
What colour face mount options are there?
Chrome plated only for the Fire rated version.